Restore a Conota purchase

Individual Pro purchases are handled by the app store. In most cases, the same store account used for the original purchase is required to restore access.

First checks

• Confirm that the phone is signed in to the Apple ID or Google account that made the purchase.
• Install the current Conota version from that store.
• Use the restore-purchase option if it is shown in the app.

If Pro does not return

• Check the subscription or purchase status in the App Store or Google Play.
• Restart Conota after confirming the store account.
• If the purchase is active but Conota still does not recognize it, contact support with the platform, app version and purchase receipt details.

Business licences

A Pro for Business licence is managed differently from an individual in-app purchase. Sign in with the business account or invitation provided by your organization.