Photo is missing location data

Missing location information is usually related to permission, device location services, signal quality or the selected Conota display settings.

Check permissions

• Confirm that Conota has location permission.
• Use precise location rather than approximate location when available.
• Confirm that the phone’s Location Services are turned on.

Check the environment

Move outdoors or near an open area and wait for the position to update. Buildings, tunnels and roofs can block or reflect satellite signals.

Check the app setup

Confirm that the location field you want is enabled in the photo information or watermark setup.

Take a test photo after the location has updated.

If the problem continues

Send support the platform, phone model, app version and whether the phone’s map app can determine the location at the same place.