Troubleshoot Conota app crashes

A crash can come from the app, the operating system, low device resources or an unusual photo/report workflow. Start with the simple checks below.

Quick checks

• Update Conota from the App Store or Google Play.
• Restart the phone.
• Check that the device has free storage space.
• Retry the same action once and note exactly when the crash happens.

If the crash repeats

• Record the app version, phone model and operating-system version.
• Note the action that triggers the problem, for example opening the camera, creating a PDF or loading a specific project.
• If possible, include a screenshot or short screen recording when contacting support.

Protect your records

Do not repeatedly clear app storage or uninstall the app until important local photos have been backed up.